Appointments Cancellation and Reschedule by customers

Note: This feature is only included in Business and Business+ editions.

You can add the cancellation and reschedule link to the notification emails to your customers. The two tags are {cancel_url} and {reschedule_url}.

You can add these two tags to your email template.

CancelRescheduleinEmail
Before adding the merge tags to your email template, you need create two pages with respective shortcode.

Go to pages, and add a new page, for instance, ‘Cancel Appointment’. Add the shortcode [bpscheduler_cancel_appointment] to the page and save.
CancelPage

Then add a new page, for instance, ‘Reschedule Appointment’. Add the shortcode [bpscheduler_reschedule_appointment] to that page and save.
ReschedulePage

Note: These two pages/links should hidden from your website menu. They are only used in email templates.

Go to Scheduler>Settings>Notifications, select the cancellation and reschedule pages.
CancelReschedule

You can also set the appointment cancellation and reschedule policies in Scheduler>Settings>General>Booking Preferences.

CancelReschedulePolicy

If your customer wants to cancel or reschedule the appointment, he or she can do so by clicking the respective links in received emails.
An example appointment reschedule page looks like:
Reschedule

An example appointment cancellation page looks like:
cancel