Email notifications and Reminder emails not sending.

[Joshua MauroParticipant]

Since using BirchPress last year. We have not been receiving notification emails and clients have never received reminder emails. This was never really an issue to me before because I would just see the woo commerce order come in and know to check my schedule. Now I am adding employees to my business I need them to receive the emails so they know when they are booked.

I saw I may need SMTP but which one works best with BirchPress in your experience? Maybe this will resolve my issue.

Thanks again for your support!

[Joshua MauroParticipant]

I can confirm that even with an working SMTP plugin BirchPress is not sending out any of the notifications or reminder emails. I can always give the developers login credentials if they need to test it. NOTE that I am also using Woocomerce with the plugin maybe this is were the issue is?

[JenniferKeymaster]

Please add the following code to Wp Admin > Appointments > Settings > Custom code > PHP text box, and try it again:

<?php 
  global $birchschedule; 
  birch_defn($birchschedule->enotification, 'async_send_email', $birchschedule->enotification->send_email); 
?>

[KarinParticipant]

I just submitted a ticket for notifications sent same day instead of 48 hours in advance. Now, on looking further, I see that virtually no email notifications are being sent at all.

I have been tracking notifications via bbc to webmaster. It is not looking good.

I already have the php snippet in the custom code area. This has not resolved the problem.

[KarinParticipant]

To clarify, I have the following in the Wp Admin > Appointments > Settings > Custom code > PHP text box

<?php
global $birchschedule;
birch_defn($birchschedule->enotification, ‘async_send_email’, $birchschedule->enotification->send_email);
?>
<?php
add_filter(‘birchschedule_npreference_is_no_preference_enabled’, ‘birchschedule_cc_npreference_is_no_preference_enabled’);
function birchschedule_cc_npreference_is_no_preference_enabled() {
return false;
}
?>

[JenniferKeymaster]

Hi Karin,

We have replied to your email. Please submit a ticket and include WP Admin access info so that we can test the problem.

[MaiduParticipant]

Results?

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