Client Notification Emails

[Kassie MonseesParticipant]

Is there a way to only send the client notification email is the date/time of the their appointment has changed?

Right now, anytime you click on the appointment and open it up to, say, add a payment– the client gets an email saying their appointment has been changed. Well, they’ve been calling trying to find out what has changed about the appointment, when actually nothing has changed, we just update their account!

[supportKeymaster]

Hi Kassie,

The appointment modification email is only sent out when the date/time, service or staff member is changed. Is that possible your client also made other changes?

[Kassie MonseesParticipant]

The staff member is the main thing that they’re changing, so that’s why their customers are getting emailed. So, to be clear, if they make changes to anything in the Client Details, like Admin-only fields, the customer won’t be notified… correct?

What about if you update the duration field. Does an email get triggered then?

Would it be possible to turn off the change notification email when the staff is updated?

[supportKeymaster]

if they make changes to anything in the Client Details, like Admin-only fields, the customer won’t be notified… —–YES

What about if you update the duration field. Does an email get triggered then? —NO

Please upgrade to v1.9.5, and paste the following code to WP Admin>Settings>Custom Code>PHP. Customers will receive change notification emails only when the date/time is changed.

_birs_appointment_timestamp === $appointment_before->_birs_appointment_timestamp) {
return false;
} else {
return true;
}
}
?>

[Kassie MonseesParticipant]

I updated the plugin and added the code, but it’s still sending emails when the Staff is changed. You have if($to == 'staff') { in your snippet there… Is that affecting it?

The only changes I want to send emails for are the date/time.

[supportKeymaster]

Staff member will receive emails when the staff is changed. Clients will only receive emails when the date or time is changed.

[Kassie MonseesParticipant]

Ok, I just tried it, and clients are still getting emails when ONLY the staff member has changed.

[supportKeymaster]

Hi Kassie,

Please submit a support ticket, and include an access to your WP Admin.

[Kassie MonseesParticipant]

Submitted a ticket. Thank you for your help!

[Author]

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